Business system integrations.

Reliable connections between websites, customer systems and the tools your team depends on.

Two colleagues connect trays holding an enquiry, a contact record and a completed task.

Agree what each system owns.

When the same customer or product exists in several tools, the connection needs more than a field mapping. We define the source of truth, update direction and conflict handling so the systems can exchange information predictably.

What we can build together.

The final deliverables, review rounds and schedule are agreed around your brief.

Integration requirements: Define the records, fields, actions and timing that need to connect.
API and access review: Check the available endpoints, permissions and platform constraints.
Data mapping and logic: Implement the transformations, identifiers and update rules.
Testing and monitoring: Validate success and failure paths, with logs and an agreed recovery process.

Choose a source of truth.

Define the direction of each update

If a customer’s phone number changes in two systems, which value should win? Agree the rules for each field and event before building a two-way connection. A diagram of the data flow can help the teams identify conflicting assumptions early.

Test more than a new record

Include updates, deletions where relevant, missing values and access failures in the review. Check the result in both systems and document what happens when a transfer cannot complete. That evidence tells you more than a demonstration containing only one successful API call.

From brief to handover.

Map the information flow
Identify the source of truth and the events that should trigger an update.
Build the connection
Implement the mapping and access controls in a reviewable integration.
Test real scenarios
Check new records, updates, duplicates and failures before handover.